Shipping & Returns
Shipping
Our shipping policy is super straightforward:
In stock orders ship within 1-3 business days unless otherwise noted in the product description. Shipping is flat rate 7 USD within the U.S. Delivered to doorstep by UPS Ground.
You will receive a separate email with a tracking link. Please allow 24-48 hours for the link to become active. If you have a question about a specific order, don’t hesitate to reach out at hi@ticklequo.com. Thanks so much for your support!
Returns
As a very small business we are unable to accommodate returns for refund at this point. We do however, offer store credit on most items (see below). If you are unsure of an item, or need any additional information, please feel free to email us before purchase, and we will help as best we can.
If you would like to return your item for any reason, please email hi@ticklequo.com within 7 days of receipt to be eligible for exchange or store credit. In order to qualify for a return or exchange, all items must be unused and in original packaging. Please specify in email whether you wish to exchange your goods or receive store credit. Once the return or exchange has been authorized, items must be shipped back to us at the below address within 7 days of approval. We recommend shipping with tracking as we cannot be responsible for any items which do not arrive to us. As soon as our warehouse receives and approves the return, we will issue a unique store credit code via email which can be used on our webshop.
Damaged Merchandise
We will happily replace any defective merchandise. Please contact us at hi@ticklequo.com within 30 days of receipt of item to qualify for replacement. Before contacting us, please note the following:
in order to qualify for an exchange, please include date and place of purchase (ie, on our website, in a store, etc) and image of damaged / defective item
if your item arrived damaged, please contact us with an image of the issue upon its arrival. Items which arrive damaged are eligible for replacement only if the item has not been put to use after discovery of damage. Additionally, please do not attempt to alter or correct the product before contacting us, as this may render it ineligible for exchange.
if damage occurred after 30 days, we cannot guarantee replacement but will in all cases do our best to help
please take care when mailing any items back to us and in all cases provide tracking information. We cannot be responsible for any packages which are lost en route or damage which occurs during transit due to improper or insufficient packaging.
Have a nice day :)